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Exchanges, returns and refunds

  1. Eligibility for Exchanges, Returns, and Refunds

  1. Cultivejewelry.com provides a policy for exchanges, returns, and refunds.
  2. The policy applies to products purchased directly from Cultivejewelry.com and is only eligible within 30 days from the date of purchase.
  3. Custom-made or personalized items are excluded from the policy and can’t be returned and refunded.

  1. Exchanges

  1. Exchanges may be permitted within 30 days from the date of purchase for items of equal or greater value, subject to availability.
  2. Customers requesting an exchange should contact the customer service of Cultivejewelry.com to initiate the process.
  3. The original item must be returned in its original condition, including all packaging and documentation, within 30 days from the date of purchase.

  1. Returns

  1. Returns are accepted for eligible items, subject to the Cultivejewelry.com’s return policy.
  2. Customers must contact the customer service of Cultivejewelry.com to initiate a return request
  3. The item must be returned in its original condition, including all packaging and documentation, within the specified timeframe.
  4. Cultivejewelry.com reserves the right to inspect the returned item before processing the return.

  1. Refunds

  1. Refunds may be issued for eligible returned items or in other specific circumstances as determined by Cultivejewelry.com.
  2. Cultivejewelry.com reserves the right to process refunds using the payment method of its choice.
  3. Cultivejewelry.com reserves the right to deduct any applicable restocking fees, shipping costs, or other charges from the refund amount.

  1. Return Shipping:

  1. Customers are responsible for arranging and covering the costs of return shipping, unless the return is due to a Cultivejewelry.com’s error or manufacturing defect.
  2. It is recommended to use a reliable shipping service with tracking and insurance for the return shipment.
  3. Cultivejewelry.com is not responsible for any lost, damaged, or undelivered return shipments.
  4. If the return is related to Cultivejewelry.com’s error or a manufacturing defect covered by the warranty policy, Cultivejewelry.com will get in touch with the customer and provide an insured return label.

  1. Condition of the Returned Item:

  1. The returned item must be in its original condition, unworn, and free from any signs of damage or alteration.
  2. Cultivejewelry.com reserves the right to refuse a return or refund if the item is not returned in its original condition.

  1. Refund Processing Time

  1. Cultivejewelry.com will make reasonable efforts to process refunds promptly, but the actual processing time may vary.
  2. Refunds may take up to 30 days to be credited back to the customer.

  1. Communication and Documentation

  1. Customers must retain all relevant documentation, including order confirmations, receipts, invoices, and return shipping receipts, for reference during the exchanges, returns, and refunds process.
  2. All communication regarding exchanges, returns, and refunds should be conducted through the Cultivejewelry.com’s designated customer service channels.

  1. Limitation of Liability

  1. Cultivejewelry.com’s liability for exchanges, returns, and refunds is limited to the terms and conditions outlined in this policy.
  2. Cultivejewelry.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with exchanges, returns, or refunds.

  1. Governing Law and Jurisdiction

  1. The exchanges, returns, and refunds policy shall be governed by and construed in accordance with the laws of the United States of America.
  2. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts located in the United States of America.
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