Exchanges, returns and refunds
Eligibility for Exchanges, Returns, and Refunds
- Cultivejewelry.com provides a policy for exchanges, returns, and refunds.
- The policy applies to products purchased directly from Cultivejewelry.com and is only eligible within 30 days from the date of purchase.
- Custom-made or personalized items are excluded from the policy and can’t be returned and refunded.
Exchanges
- Exchanges may be permitted within 30 days from the date of purchase for items of equal or greater value, subject to availability.
- Customers requesting an exchange should contact the customer service of Cultivejewelry.com to initiate the process.
- The original item must be returned in its original condition, including all packaging and documentation, within 30 days from the date of purchase.
Returns
- Returns are accepted for eligible items, subject to the Cultivejewelry.com’s return policy.
- Customers must contact the customer service of Cultivejewelry.com to initiate a return request
- The item must be returned in its original condition, including all packaging and documentation, within the specified timeframe.
- Cultivejewelry.com reserves the right to inspect the returned item before processing the return.
Refunds
- Refunds may be issued for eligible returned items or in other specific circumstances as determined by Cultivejewelry.com.
- Cultivejewelry.com reserves the right to process refunds using the payment method of its choice.
- Cultivejewelry.com reserves the right to deduct any applicable restocking fees, shipping costs, or other charges from the refund amount.
Return Shipping:
- Customers are responsible for arranging and covering the costs of return shipping, unless the return is due to a Cultivejewelry.com’s error or manufacturing defect.
- It is recommended to use a reliable shipping service with tracking and insurance for the return shipment.
- Cultivejewelry.com is not responsible for any lost, damaged, or undelivered return shipments.
- If the return is related to Cultivejewelry.com’s error or a manufacturing defect covered by the warranty policy, Cultivejewelry.com will get in touch with the customer and provide an insured return label.
Condition of the Returned Item:
- The returned item must be in its original condition, unworn, and free from any signs of damage or alteration.
- Cultivejewelry.com reserves the right to refuse a return or refund if the item is not returned in its original condition.
Refund Processing Time
- Cultivejewelry.com will make reasonable efforts to process refunds promptly, but the actual processing time may vary.
- Refunds may take up to 30 days to be credited back to the customer.
Communication and Documentation
- Customers must retain all relevant documentation, including order confirmations, receipts, invoices, and return shipping receipts, for reference during the exchanges, returns, and refunds process.
- All communication regarding exchanges, returns, and refunds should be conducted through the Cultivejewelry.com’s designated customer service channels.
Limitation of Liability
- Cultivejewelry.com’s liability for exchanges, returns, and refunds is limited to the terms and conditions outlined in this policy.
- Cultivejewelry.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with exchanges, returns, or refunds.
Governing Law and Jurisdiction
- The exchanges, returns, and refunds policy shall be governed by and construed in accordance with the laws of the United States of America.
- Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts located in the United States of America.