Warranty and Repair
Warranty Coverage
Cultivejewelry.com provides a free lifetime warranty on purchased items against manufacturing defects.
The warranty is applicable only to the original purchaser and is non-transferable.
Warranty Exclusions
The warranty does not cover damages resulting from accidents, misuse, negligence, alteration, loss, or normal wear and tear.
Any modifications or repairs performed by unauthorized parties will void the warranty.
The warranty does not cover damage to diamonds or any other materials used in the jewelry items due to accidental damage, impact, or improper care.
The warranty does not cover any visible inclusions inside the diamonds and other precious stones that affect the gemstone’s clarity grade. Such inclusions are not considered defects.
Warranty Claims
To initiate a warranty claim, customers should contact the customer service of Cultivejewelry.com.
Proof of purchase, such as an invoice, may be required when making a warranty claim.
Customers are required to provide visible proof of defects, including photos or videos of the defected products.
The customer service team will assess the claim and, at their discretion, will grant or deny the repair or replacement of the defective product or component covered by the warranty.
Customers may be responsible for shipping the item to the offices of Cultivejewelry.com for repair or return, along with any associated shipping costs and insurance.
Warranty on Repairs
Repairs performed by Cultivejewelry.com may come with a warranty covering the specific repair performed.
The warranty period and terms will be communicated to the customer at the time of repair.
The warranty may cover defects in workmanship related to the specific repair, but it may not cover new damage or issues unrelated to the repair.
Repair Costs
In case the repair services require additional charges, due to the warranty claim denial or unforeseen circumstances, Cultivejewelry.com will communicate any additional costs and seek customer approval before proceeding.
The cost of repairs will vary depending on the type of repair, materials needed, and labor involved.
Cultivejewelry.com will provide a cost estimate for the repair, which may include the repair fee, material costs, shipping costs, and applicable taxes.
Repair costs must be paid by the customer before the repair work.
Turnaround Time
Cultivejewelry.com will provide an estimated turnaround time for repair services.
b. The actual time required may vary depending on the complexity of the repair and the availability of materials.
Customers will be notified of any delays or changes to the estimated timeline.
Limitation of Liability
Cultivejewelry.com’s liability for warranty claims and repairs is limited to the specific product or repair service provided.
Cultivejewelry.com shall not be held liable for any additional damage or issues that may arise during or after the repair process.
Communication and Updates
Cultivejewelry.com will provide updates and communication regarding the status of warranty claims and repair requests.
Customers should ensure that their contact information provided to the shop is accurate and up to date to receive timely updates.
Governing Law and Jurisdiction
The conditions for warranty and repair services shall be governed by and construed in accordance with the laws of the United States of America.
Any disputes arising out of these conditions shall be subject to the exclusive jurisdiction of the courts located in the United States of America.